Trust is a system
We design evidence, controls and recovery into the experience—not just reassuring copy.
Careers at Shortime
Build the team people trust at home.
We are assembling the people who will turn local service work into a safer, clearer and more dependable marketplace—beginning with a focused Abuja launch.
Applications: hr@shortime.io
Nigeria-based team
Product, operations and trust working as one team.
What working here means
Complex work. Human consequences.
A marketplace is only as strong as its weakest handoff. We value people who can see the whole service journey, own their part and make trade-offs explicit.
Clarity beats theatre
We name assumptions, label targets and prefer useful truth over impressive-looking ambiguity.
Start close to reality
We learn from Abuja customers and providers, then scale what has actually earned confidence.
Respect every actor
Customers, providers and staff need fair processes, understandable decisions and human dignity.
Open roles
Choose the problem you want to own.
Open a role to see its mission, responsibilities, required experience and helpful extras. Location expectations are role-specific.
Founding Backend Engineer
Founding Backend Engineer
Your mission
Own the services that turn a customer request into a verified, traceable and successfully settled job. You will work close to product and operations while helping set engineering standards for the launch team.
What you will own
- Design and ship APIs for customer, provider, staff and system actors.
- Implement job state transitions, matching, timeouts, rematching and notification events.
- Build idempotent payment webhooks, ledgers, refunds, payouts and reconciliation tools.
- Model roles, permissions, audit trails and sensitive-data access with least privilege.
- Write automated tests, observability and incident-safe operational tooling.
What you bring
- 4+ years building production APIs with PHP/Laravel or Node.js/TypeScript.
- Strong relational-data modelling and PostgreSQL or MySQL experience.
- Hands-on knowledge of queues, webhooks, caching, authentication and API security.
- Evidence of owning reliability and debugging across the full request lifecycle.
- Clear written communication and comfort working through incomplete product decisions.
Helpful, not mandatory
- Marketplace, logistics or fintech experience.
- Nigeria payment-provider integration experience.
- Geospatial matching or real-time messaging experience.
Flutter Mobile Engineer
Flutter Mobile Engineer
Your mission
Build the interfaces customers use to request help and providers use to earn—especially where network quality, location accuracy and time-critical job alerts matter.
What you will own
- Ship accessible Flutter flows for onboarding, booking, matching, chat, payments and reviews.
- Build provider availability, job-offer countdown, navigation and job-status experiences.
- Handle offline, slow-network, background notification and interrupted-payment states.
- Collaborate on component libraries, analytics events and release quality.
- Own store-ready builds, crash monitoring and performance improvements.
What you bring
- 3+ years of mobile engineering with strong production Flutter/Dart work.
- Experience with state management, REST APIs, deep links and push notifications.
- Strong understanding of location permissions, secure storage and mobile accessibility.
- A portfolio or shipped apps demonstrating thoughtful interaction design.
- Ability to test on a representative range of Android devices used in Nigeria.
Helpful, not mandatory
- Maps and live-location experience.
- Payment SDK integration.
- Experience optimising apps for low-bandwidth environments.
Product Designer
Product Designer
Your mission
Make trust visible at every critical moment—from identity and price expectations to provider arrival, protected payment, completion and support.
What you will own
- Map customer, provider and staff journeys into testable product flows.
- Create mobile and responsive staff-portal UI from wireframe through polished handoff.
- Run research and usability sessions with Abuja customers and service providers.
- Build and govern the Shortime design system with accessible components.
- Partner with operations to improve edge cases, disputes and recovery states.
What you bring
- 4+ years designing mobile or marketplace products.
- A strong portfolio showing systems thinking, research and shipped outcomes.
- Excellent Figma, prototyping, information architecture and accessibility skills.
- Ability to simplify workflows without hiding important consequences.
- Sensitivity to Nigerian service, payment and trust contexts.
Helpful, not mandatory
- Experience with two-sided marketplaces.
- Content design or service-design capability.
- Familiarity with Flutter implementation constraints.
Platform & DevOps Engineer
Platform & DevOps Engineer
Your mission
Build the operational foundation that keeps bookings, notifications and protected-payment workflows available when customers and providers need them.
What you will own
- Own cloud environments, CI/CD, secrets, backups and infrastructure as code.
- Implement logs, metrics, traces, alerting and practical incident playbooks.
- Design resilient queues, workers, database operations and safe deployments.
- Partner on threat modelling, access control, patching and recovery exercises.
- Make reliability visible through service-level indicators and operational reviews.
What you bring
- 4+ years operating production cloud systems and Linux workloads.
- Strong Docker, CI/CD, networking, database and observability experience.
- Evidence of handling incidents and improving systems afterwards.
- Practical security habits and disciplined change management.
- Ability to balance launch speed with recoverability and cost.
Helpful, not mandatory
- Kubernetes experience where justified.
- Payments or marketplace infrastructure.
- Experience operating services in West Africa.
QA & Automation Engineer
QA & Automation Engineer
Your mission
Create a risk-led quality practice covering mobile apps, staff tools, APIs, payments, notifications and multi-actor state transitions.
What you will own
- Define test strategy and release gates for the launch scope.
- Automate API, mobile, browser and critical end-to-end marketplace journeys.
- Test webhook replay, job timeout, failed notification, refund and poor-network scenarios.
- Build useful test data, regression suites and defect reporting.
- Work with support and operations to turn incidents into permanent coverage.
What you bring
- 3+ years in software quality with meaningful automation ownership.
- Experience testing APIs and mobile apps using modern automation tools.
- Strong exploratory testing and root-cause communication.
- Understanding of payment, concurrency and state-machine risks.
- A pragmatic view of what should and should not be automated.
Helpful, not mandatory
- Flutter automation.
- Performance or security testing.
- Marketplace/logistics experience.
Provider Operations & Verification Lead
Provider Operations & Verification Lead
Your mission
Recruit, verify, activate and support high-quality plumbers, electricians and cleaners while protecting customers and provider dignity.
What you will own
- Own provider sourcing, document checks, trade evidence and activation decisions.
- Design onboarding, platform training, quality standards and re-verification routines.
- Monitor acceptance, completion, ratings, complaints and provider retention.
- Coach providers and apply fair, documented corrective action where needed.
- Build a city-by-city supply playbook with measurable coverage standards.
What you bring
- 4+ years in field operations, workforce operations or marketplace supply.
- Experience managing verification, documentation or compliance workflows.
- Strong judgement, empathy and ability to make consistent decisions.
- Comfort visiting service areas and working directly with tradespeople.
- Excellent spreadsheet, reporting and operational-writing skills.
Helpful, not mandatory
- Abuja trade-association relationships.
- KYC/identity operations.
- Experience launching a new city or service category.
City Operations Associate — Abuja
City Operations Associate — Abuja
Your mission
Be close to the marketplace: monitor active requests, resolve operational friction and capture what the product team needs to improve.
What you will own
- Monitor matching, no-response, late-arrival and stalled-job queues.
- Contact customers and providers with accurate, calm next steps.
- Support launch activations, field visits and service-area mapping.
- Document incidents, recurring blockers and daily operating metrics.
- Coordinate with verification, trust, support and payments teams.
What you bring
- 2+ years in operations, logistics, customer experience or field coordination.
- Strong knowledge of Abuja districts and practical travel realities.
- Clear phone and written communication in English; additional local languages help.
- Comfort working rotating coverage when launch operations require it.
- High ownership, accuracy and composure under pressure.
Helpful, not mandatory
- Dispatch or last-mile experience.
- Experience with CRM/admin tools.
- Community or artisan-network experience.
Customer Support Specialist
Customer Support Specialist
Your mission
Deliver human, accountable support across booking, arrival, work, payment, review and dispute moments.
What you will own
- Resolve inbound cases through approved chat, email and phone channels.
- Explain job status, payment protection, cancellation and dispute processes clearly.
- Escalate safety, fraud and payment issues with complete evidence.
- Maintain accurate case notes and meet response/resolution standards.
- Turn recurring questions into product feedback and help-centre content.
What you bring
- 2+ years in customer support for a digital product or service operation.
- Excellent written and spoken English with patient, precise communication.
- Comfort supporting both customers and independent service providers.
- Good judgement with money, identity and emotionally charged cases.
- Availability for a fair rotating support schedule.
Helpful, not mandatory
- Fintech or marketplace support.
- Zendesk/Intercom-style tooling.
- Hausa, Yoruba, Igbo or Nigerian Pidgin fluency.
Trust, Safety & Compliance Analyst
Trust, Safety & Compliance Analyst
Your mission
Operate the evidence-led controls behind verification, disputes, refunds, fraud response, sanctions and audit readiness.
What you will own
- Review identity, safety, fraud and conduct cases against documented policy.
- Investigate disputes using job events, messages, location and payment evidence.
- Recommend fair outcomes, refunds, restrictions or escalation.
- Maintain auditable case files and privacy-aware evidence handling.
- Identify abuse patterns and improve controls with product and operations.
What you bring
- 3+ years in trust and safety, compliance, fraud, investigations or risk operations.
- Strong evidence assessment, interviewing and report-writing ability.
- Understanding of privacy, due process and sensitive-data handling.
- Ability to make consistent decisions without losing empathy.
- Comfort operating within clear escalation and approval limits.
Helpful, not mandatory
- KYC/AML operations.
- Marketplace dispute resolution.
- Knowledge of Nigerian consumer and data-protection expectations.
Partnerships & Provider Growth Manager
Partnerships & Provider Growth Manager
Your mission
Create durable relationships with trade groups, estates, employers, communities and ecosystem partners—without compromising provider standards.
What you will own
- Develop provider-acquisition partnerships across launch categories.
- Build estate, facility and community launch relationships.
- Own partner pipeline, proposals, activation plans and reporting.
- Work with operations to ensure every acquisition channel produces quality supply.
- Represent Shortime at relevant industry and community events.
What you bring
- 4+ years in partnerships, business development or marketplace growth.
- A strong Abuja network and ability to build trust across diverse stakeholders.
- Commercial judgement, disciplined pipeline management and persuasive writing.
- Comfort with field activation and measurable partner outcomes.
- High integrity; no pay-for-access or misleading commitments.
Helpful, not mandatory
- Trade association or property/facility networks.
- Startup city-launch experience.
- Public-sector or ecosystem partnership experience.
Growth Marketing & Community Lead
Growth Marketing & Community Lead
Your mission
Turn Shortime’s promise into measurable customer demand through useful content, local community and responsible launch campaigns.
What you will own
- Own launch positioning, channel strategy, content calendar and experiments.
- Create educational campaigns around verification, pricing and protected payment.
- Build social communities and manage creator/community partnerships.
- Measure acquisition, activation, referral quality and retention cohorts.
- Partner with support and operations so marketing reflects the real service.
What you bring
- 4+ years growing a consumer technology or service brand.
- Strong copy, campaign, community and performance-analysis skills.
- Evidence of turning insight into measurable experiments.
- Excellent cultural judgement and familiarity with Abuja audiences.
- Comfort building from zero without invented claims or vanity metrics.
Helpful, not mandatory
- Marketplace launch experience.
- Creator production skills.
- Lifecycle/CRM marketing capability.
Finance & Reconciliation Analyst
Finance & Reconciliation Analyst
Your mission
Create disciplined daily controls for a marketplace where payment accuracy is inseparable from trust.
What you will own
- Reconcile payment-provider transactions against internal job and ledger records.
- Investigate unmatched payments, failed payouts, reversals and refund exceptions.
- Prepare daily controls, weekly reporting and month-end support schedules.
- Partner with engineering to test finance workflows and data quality.
- Maintain approval evidence and support audit/compliance requests.
What you bring
- 3+ years in finance operations, payments or reconciliation.
- Advanced spreadsheet skills and high-volume transaction accuracy.
- Strong understanding of settlement, refunds, fees and control evidence.
- Clear investigation and exception-reporting skills.
- Professional accounting qualification in progress or completed is helpful.
Helpful, not mandatory
- Fintech or marketplace reconciliation.
- SQL or BI-tool fluency.
- Payment gateway settlement experience in Nigeria.
Application checklist
Help us review your work properly.
Applications are received directly at hr@shortime.io. We do not ask applicants to submit identity documents, bank information or payment during an application.
Include these four things
1. Exact role
Use “Application: Role Title” as the email subject so it reaches the correct review queue.
2. CV or résumé
Keep it relevant and include dates, scope, ownership and outcomes—not only employer names.
3. Proof of work
Add a portfolio, GitHub, case study, writing sample or operating artefact where the role benefits from one.
4. Short note
Explain why this role, why Shortime and one relevant problem you have solved particularly well.
What happens next
A practical hiring process.
The exact sequence can vary by role, but the purpose of every stage should be clear before you enter it.
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Application review
We compare your evidence with the role’s stated mission and requirements. The team may request missing context.
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Introductory conversation
A focused discussion about motivation, role scope, location, availability and the environment in which you do your best work.
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Role assessment
A bounded work sample, portfolio review or scenario relevant to the actual job. Expectations and any required preparation are shared upfront.
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Team conversation
Meet close collaborators, test working assumptions and ask the detailed questions that determine mutual fit.
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References and offer
For finalists, relevant references and background checks may follow with consent. Compensation, working arrangement and start expectations are documented in the offer.
Before you apply
Know what is fixed and what is still being built.
The launch starts in Abuja with plumbing, electrical and cleaning. Some team members need to be on the ground; others can work hybrid or remotely within Nigeria. Role-specific working arrangements are stated above and confirmed during the process.
- Employment type is listed per role; final terms appear only in a written offer.
- Compensation is discussed during the process because ranges are not yet approved for public posting.
- Shortime will not charge application, assessment, training or equipment fees.
- Official recruiting communication must come from an @shortime.io address.
- Reasonable interview accommodations can be requested by email.
Your work should matter here
See a role that fits your evidence?
Read the full brief, prepare the four application items and send them directly to hr@shortime.io.