Find the right professional
Describe the problem in text, add photos and share the service location. Shortime looks for an available, verified provider with the relevant skill nearby.
Abuja pilot · Built for Nigeria
Trusted help.
Right on time.
Shortime brings verified local service professionals, clear job progress and protected payments into one dependable experience—for the customer who needs help and the provider ready to earn.
Verified providers
Protected payments
Starting in Abuja
One clear journey from request to receipt.
Identity-led verification
Nearby smart matching
In-app communication
Traceable service records
The marketplace
Less uncertainty at every step.
Shortime is not a directory that leaves both sides to figure things out. The platform coordinates identity, matching, communication, job status, payment protection and post-job accountability.
Follow the job, not guesses
See who accepted, follow arrival progress and know when work is marked arrived, started and completed.
Keep payment accountable
Eligible digital payments are protected through the service journey, with receipts, payout records, refund controls and a path to dispute support.
For customers
Book help without losing control.
A simple request becomes a visible, accountable service journey. Customers can understand the provider, the progress and the payment state without switching between scattered calls and chats.
- Phone-verified account and saved service details
- Plumbing, electrical and cleaning for the Abuja launch
- Text-and-photo job descriptions with GPS or manual address
- Provider profile, rating, completion history and arrival estimate
- In-app chat, privacy-conscious calling and service estimates
- Card or bank payment protection, eligible cash jobs and digital receipts
- Ratings, reviews, disputes, refunds and support escalation
For service providers
More opportunities. Clearer work. Better records.
Shortime gives independent professionals the tools to present their skills, receive relevant nearby work and build a portable record of reliable service.
- Identity, address, selfie and trade-evidence verification
- Skills, service area, bio, photo and availability controls
- Time-sensitive job alerts with location and earning context
- Accept, decline, navigate and update each service milestone
- Clear earnings, fees, pending balances and payout history
- Ratings, performance feedback, support and fair case review
A coordinated journey
From “I need help” to “job done.”
Every step creates a shared source of truth for the customer, provider, staff team and automated system controls.
Request
Choose a category, describe the job, add photos and confirm where service is needed.
Match
The system looks for suitable nearby providers and rematches when an offer expires or is declined.
Complete
Communicate, review the estimate, follow arrival and confirm the work milestones.
Settle
Release protected payment, receive a receipt and leave a review—or raise a documented issue.
Trust is operational
Safety is more than a badge on a profile.
Trust comes from connected controls that reduce anonymity, surface job evidence and give authorised staff a disciplined way to intervene.
Verify
Identity and provider evidence move through a reviewable verification queue.
Trace
Job events, messages, status changes and transaction records support accountability.
Protect
Payment state, access permissions and sensitive actions are designed for control and audit.
Resolve
Support, dispute, refund and restriction decisions follow documented evidence and approval paths.
Behind the experience
A multi-actor operating system.
Customers and providers see simple mobile workflows. Shortime staff see the operational queues required to keep the marketplace healthy. Management gets governed reporting. System actors handle matching, timeouts, notifications and transaction events in the background.
- Verification and provider activation queues
- Live job monitoring and intervention controls
- Dispute, refund and user-governance workflows
- Payment logs, settlement reconciliation and audit history
- Operational analytics, broadcasts and role-based access
Launch feature set
The details that make the service usable.
The first release is deliberately focused, but not shallow. It covers the complete path required to operate real jobs safely in the Abuja pilot.
Phone-first accounts
OTP verification, customer profiles and secure sessions.
Photo-rich requests
Text, photos and address context reduce back-and-forth.
Nearby matching
Skills, service area, availability and location guide job offers.
Offer timeouts
Providers receive clear response windows with automated rematching.
Private communication
In-app chat and privacy-conscious calling keep context together.
Service estimates
Providers can communicate the proposed work and amount before completion.
Protected payment
Digital payment state follows the job; eligible cash jobs remain explicit.
Useful notifications
Critical job, arrival, payment and support events reach the right actor.
Reputation
Ratings, written reviews and completion history improve future decisions.
Support and disputes
Documented cases connect evidence, decisions, refunds and resolution.
Provider earnings
Balances, fees, payouts and job earnings remain visible.
Auditability
Sensitive staff and system actions create reviewable event history.
Focused launch, wider vision
Earn the right to expand.
Shortime begins with a controlled Abuja pilot and three high-need categories. Broader access paths and marketplace capabilities come after service quality, trust and economics are validated.
Scope clarity: customer web booking, USSD, kiosks, scheduled bookings, agencies and national coverage are roadmap items—not presented as live pilot capabilities.
Abuja · Core services
Plumbing, electrical and cleaning with verified providers, real-time matching, communication, protected payment and staff operations.
Deeper choice and control
Scheduling, refined filters, saved providers, promotions, agency tools and additional payment or payout options—based on pilot evidence.
More cities and access paths
Lagos and further Nigerian cities, broader service categories, customer web access, USSD and assisted channels where the operating model supports them.
Build the marketplace with us
There is more than one way into Shortime.
Follow the launch, explore an open role or start a serious investor conversation. Every route goes to the team responsible for it.